Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

February 1, 2013 – 1,268 views
Customer Service Training Resource
A business should ensure that it hires the right customer service representatives. Hiring someone having good customer service skills leads to a higher turnover rate in the company. Clients are normally concerned about effective customer service which can maintain and strengthen their relationship with the business... Full Story 
January 15, 2013 – 1,535 views
Customer Service Training Resource
Customer service staff is an essential part of any business. The performance of your staff will depend upon how happy and motivated they are. In order to be successful, the managers of a firm must know their customer service staff well and inculcate a philosophy of excellence. While common techniques for building team morale include staff meetings, individual coaching, performance reviews, team building activities, etc., it is not always possible to ensure that your team is firing on all cylinders. Following are a few ways in which you can motivate your customer service staff to enhance their performance and deliver excellent results... Full Story 
January 7, 2013 – 1,211 views
Customer Service Training Resource
Nowadays, many companies use the social media platform, Twitter, not only for marketing and promoting their products, but also for communicating with their customers. There are many advantages of using this new age media platform as a mode of customer support. Here, customer queries can be answered in a quick manner by just posting tweets. Providing customer service in this way takes up less time and money, as compared to a professional call center, and so cost reduction to a large extent is possible... Full Story 
January 2, 2013 – 1,340 views
Customer Service Training Resource
There are many job opportunities for customer care executives in service sector companies in the BPO, hospitality, and retail domains. The main goal of a customer service executive is to address and solve the needs and issues of the customer in a quick and pleasing manner. The success and failure of a company hugely depends on its customer service. Listed below are the 5 must-have customer service skills that one should possess so as to be successful... Full Story 
December 28, 2012 – 1,422 views
Craig Harrison - Expressions of Excellence
They say wherever you go, there you are. Yet how present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don’t get marked as missing in action. In the last week I encountered the following professionals missing in action:... Full Story 
December 28, 2012 – 1,338 views
Craig Harrison
Listening is the forgotten communication skill. It helps you understand others, solve problems, convey respect, build consensus and so much more. And in sales situations, listening uncovers needs, helps you hear objections and thus allows you to sell more. Poor listening costs money, wastes time, breeds misunderstanding and generally leads to less sales and loss of clients. Do I have your attention yet?... Full Story 
December 28, 2012 – 1,573 views
Craig Harrison - Expressions of Excellence
Three teen girls entered the subway car in mid-conversation: “Is he in our school?” “Yes.” “In our grade?” “Yes.” “In our calculus class?” “Yes.” “Is he fine?” “Yes!” “Steve?” “Noooo.” “Seth?” “Phillip?” “It’s Jeremy!” Indeed it was!!! These girls were playing 20 Questions. They were playing to win. They were asking closed-ended questions to qualify/disqualify the field. They were expert at cutting to the chase. Kids in fact are excellent question-masters. They are naturally inquisitive, constantly curious and regularly in learning mode. We can all take a lesson or two from Linda, Sara and Simone... Full Story 
December 20, 2012 – 1,442 views
Mary Sandro - ProEdge Skills, Inc.
Customer complaints are like medicine. Nobody likes them, but they make us better. Actually, they are probably more like preventative medicine because they provide advanced warning about problems. Financial statements, in contrast, provide a historical perspective. By the time problems manifest in the financial statements, forget the medicine. It’s time for emergency surgery... Full Story