Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

December 30, 2013 – 5,145 views
Pete Tosh - The Focus Group
Positive customer experiences should be the goal of your and all organizations. And these positive experiences result in-part from satisfying three primary needs. But, as you know, shaping positive customer experiences is complex – let me illustrate with a personal experience... Full Story 
September 2, 2013 – 4,845 views
Customer Service Training Resource
While some customers may admire you for your honesty, customer service professionals should use the up-most respect when talking and communicating with customers during any time of interaction. There are a few phrases outlined below that a customer service professional should never use, and go great lengths to not use:... Full Story 
August 16, 2013 – 5,531 views
Customer Service Training Resource
Creating a good first impression can help you a great deal in your professional life. A good first impression will help strangers feel more comfortable around you and open up to you more easily - something that can be of significant help in the customer service field. You should never underestimate the power of a great first impression - especially because... Full Story 
August 2, 2013 – 2,083 views
Customer Service Training Resource
People with disabilities form an appreciable percentage of any population. Turning away such customers because you are not prepared to handle them gives a bad impression of your company – from a service perspective as well as a business perspective... Full Story 
July 19, 2013 – 23,471 views
Customer Service Training Resource
Customer satisfaction is of paramount importance to any firm. Any company or establishment that hopes to sustain itself and grow needs to recognize that nothing comes even close to the customers' satisfaction in terms of importance. Every business is built on the foundation of a happy customer. If a customer is unhappy, then the business is empty, and will fail. Customer satisfaction is a key performance indicator in businesses and is a crucial marker of competition among companies in the market... Full Story 
July 9, 2013 – 2,396 views
Customer Service Training Resource
The success of every marketing campaign lies in understanding the needs, expectations, and traits of the potential customer segment. As a marketer, once you understand the key touch-points of your target customers, you can handle your customers in a much better manner... Full Story 
June 21, 2013 – 1,744 views
Customer Service Training Resource
Customer service is the service extended to a customer before, during, and after the purchase of a service or product so as to ensure that the customer is completely satisfied with it. Customer satisfaction plays a crucial role in determining the success of any industry. So, it is important for a company to have a strategic customer service policy in place... Full Story 
June 17, 2013 – 1,910 views
Pete Tosh - The Focus Group
‘The best predictor of organizational growth is your customers’ perception of their experiences with your organization & their willingness to recommend’... Full Story 

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