Customer Service Training


Live Webinars

How to Use LinkedIn® as the Best Sales Tool Ever Invented
October 22, 2018
Forbidden Phrases All Customer Service Professionals Should Avoid
October 30, 2018
Excel® Power Tips and Shortcuts
November 6, 2018
Gain Sales With Cold Calling Tips and Scripts
November 15, 2018
 

OnDemand Webinars

How to Successfully Interview, Hire and Retain Your Next CSRs
Essential Phone Techniques for Customer Service
Time Management Hacks for Busy Sales Reps
Upsell and Cross-Sell Strategies That Work
 

Bookstore

Walk In Your Customer's Shoes: Empathy Skills And Techniques
Handling Negative Comments and Attacks From Customers
Tips And Tricks To Improve Your Telephone Attitude
Utilizing Microsoft® Word™ Features and Functions