Customer Service Training


Live Webinars

Effectively and Consistently Train Your Customer Service Representatives in 5 Easy Steps
July 11, 2017
Mind Your Manners: A Sales Etiquette Survival Guide
July 13, 2017
Essential Phone Techniques for Customer Service
July 18, 2017
Sales Follow-Up Do's and Don'ts
July 26, 2017
 

OnDemand Webinars

Winning Strategies to Decrease Costs and Retain Clients - Even the Most Difficult
How to Attract, Hire, and Retain Quality Sales Professionals
Best Practices for Setting Sales Appointments
Perfecting Your Inside Sales Methodology
 

Bookstore

Handling Negative Comments and Attacks From Customers
How to Deal Effectively With the Influencer
Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers
How to Write an Outstanding Follow-Up Email to Win Sales