104 Results for ‘keys-to-creating-convenient-and-hassle-free-customer-return-policies

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OnDemand Webinar: It's Called a 'Customer Return'  Policy For a Reason- WOW Them Instead of Why Them

It's Called a 'Customer Return' Policy For a Reason- WOW Them Instead of Why Them

You want customers to return? Your customer return policy should have one goal: to get the customer to return.Store returns are a fact of retail life.

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

OnDemand Webinar: Privacy Policy Do's and Don'ts for Customer Service Professionals

Privacy Policy Do's and Don'ts for Customer Service Professionals

Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...

Available as OnDemand Webinar, Video, Video

OnDemand Webinar: Creating and Analyzing Customer Satisfaction Surveys

Creating and Analyzing Customer Satisfaction Surveys

Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

IAAP credit available

OnDemand Webinar: Creating Loyal Customers With Great Customer Service

Creating Loyal Customers With Great Customer Service

By participating in this on-demand webinar you will gain a greater understanding of the difference between organizations that are product vs. customer focused, as well as the initiatives and accountabilities involved in...

Available as OnDemand Webinar, Video, Video, Video, Video

OnDemand Webinar: How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Creating a Service System That's Ready When Unexpected Problems Arise

Creating a Service System That's Ready When Unexpected Problems Arise

Improve the customer experience with a proactive approach. Learn how effective complaint handling gives your organization the edge.Most service systems are in a fire-fighting mode, handling problems after they occur.

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging. Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging...

OnDemand Webinar: Customer Negotiation Techniques

Customer Negotiation Techniques

Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

OnDemand Webinar: Delivering Exceptional Multichannel Customer Service

Delivering Exceptional Multichannel Customer Service

Increasing consumer expectations must be met with enhanced customer experiences. Learn to provide a consistent experience across all channels. Customer service today is vital in our service based economy.

OnDemand Webinar: Customer Onboarding Best Practices

Customer Onboarding Best Practices

Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.

Available as OnDemand Webinar, Audio & Reference Manual

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