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OnDemand Webinar: Using Service Level Agreements to Improve Customer Support

Using Service Level Agreements to Improve Customer Support

Gain a better understanding of how to efficiently manage service level agreements to build stronger client relationships.Service Level agreements are standard tools that organizations use to define the parameters of a...

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

IAAP credit available

Live Webinar: How to Transform Your Call Center With WebRTC

How to Transform Your Call Center With WebRTC

Learn why WebRTC is a game-changing technology and how it enhances customer service in call centers. Few people or business find the World Wide Web a stranger any more, they use it to communicate with customers in...

Live Webinar February 21, 2019 1:00pm EST

OnDemand Webinar: Sales Professionals' Secret Weapon - Closing Deals Quicker Understanding the Client's Finances

Sales Professionals' Secret Weapon - Closing Deals Quicker Understanding the Client's Finances

Taking a crash course in accounting will help any sales professional understand financial rejections better, and help their clients predict ROI.Sales professionals need to have an understanding of the basics of finance...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Providing Exceptional Customer Service for a Diverse Clientele

Providing Exceptional Customer Service for a Diverse Clientele

Regardless of the product, service, or location, most companies today have diverse clients and diverse employees. Many customer service classes teach a series of behaviors intended to make the customer feel valued.

OnDemand Webinar: Selling to the Big Dogs: It Can be Done

Selling to the Big Dogs: It Can be Done

Most entrepreneurs and sales professionals struggle to reach their sales goals on a monthly basis, usually getting stuck in the same place. However, when they release their limiting beliefs and begin to focus on their...

OnDemand Webinar: Top Strategies For Selling To Executives In a Virtual World

Top Strategies For Selling To Executives In a Virtual World

As the pace of business continues to accelerate, selling to executives using outdated 20th century methods no longer works. Trying to get the attention of your best prospects by utilizing traditional, intrusive...

OnDemand Webinar: Analyzing Sales Data to Improve Outcomes

Analyzing Sales Data to Improve Outcomes

In the past, the analysis of sales data has been limited to measurements of closed sales as compared to the cost of sales resources. But sales is a process.

OnDemand Webinar: Team-Based Service: Establishing a Consistent and Positive Team Image

Team-Based Service: Establishing a Consistent and Positive Team Image

Increase favorable customer outcomes with these team oriented customer service techniques and best practices. Imagine it is 8:30 a.m.: your schedule is packed, and your boss just dumped a new action item on your desk,...

OnDemand Webinar: Best Practices for Setting Sales Appointments

Best Practices for Setting Sales Appointments

Use proven appointment setting strategies to open more doors and close more deals.In today's harried and stress-filled sales environment, it is tougher than ever for sales professionals to get appointments with key...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: How to Make Your FAQ Page the Ultimate Customer Resource

How to Make Your FAQ Page the Ultimate Customer Resource

A great FAQ page improves the customer experience and deflects agent calls. A poorly designed FAQ page frustrates customers and forces customers to reach you though another contact channel or to go with their questions...

Available as OnDemand Webinar, MP3 Download

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