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OnDemand Webinar: Utilizing Microsoft® Word™ Features and Functions

Utilizing Microsoft® Word™ Features and Functions

Enjoy the time-saving benefit of learning shortcuts and must know automation features.Like all technology, the world of word processing changes just as fast as the world of the hardware on which it runs.

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Webinar: Utilizing Metrics to Improve Operations and the Customer Experience

Utilizing Metrics to Improve Operations and the Customer Experience

Gain a better understanding of how to determine what key metrics customer service groups should be measuring and how to use the information to wow your customers.

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Who Are You and Why Should I Care? Crafting Your Best Introduction

Who Are You and Why Should I Care? Crafting Your Best Introduction

Experts say you have about 3.5 SECONDS to capture and engage anyone who asks you what you do. You'd better be ready to make the most of this opportunity, the first time.

OnDemand Webinar: Selling to the Big Dogs: It Can be Done

Selling to the Big Dogs: It Can be Done

Most entrepreneurs and sales professionals struggle to reach their sales goals on a monthly basis, usually getting stuck in the same place. However, when they release their limiting beliefs and begin to focus on their...

OnDemand Webinar: Capture The Mind, Heart and Voice of Your Customer

Capture The Mind, Heart and Voice of Your Customer

Success in challenging times is more dependent than ever on understanding and delivering what customers want. Leaders agree that customer satisfaction and excellent service are keys to enterprise success.

OnDemand Webinar: How to, Like, Stop Using Filler Words

How to, Like, Stop Using Filler Words

Gain a better understanding of why filler words are used and proven techniques to eliminate them.Do you know you are using filler words and need help cutting them out of your life?

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Top Strategies For Selling To Executives In a Virtual World

Top Strategies For Selling To Executives In a Virtual World

As the pace of business continues to accelerate, selling to executives using outdated 20th century methods no longer works. Trying to get the attention of your best prospects by utilizing traditional, intrusive...

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