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Using Customer Emotions to Generate Customer Loyalty
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Positive customer experiences should be the goal of your and all organizations. And these positive experiences result in-part from satisfying three primary needs. But, as you know, shaping positive customer... Full Story
3 Phrases Customer Service Professionals Should Avoid Using
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While some customers may admire you for your honesty, customer service professionals should use the up-most respect when talking and communicating with customers during any time of interaction. There... Full Story
Ten Seconds to a Positive First Impression
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Creating a good first impression can help you a great deal in your professional life. A good first impression will help strangers feel more comfortable around you and open up to you more easily - something... Full Story