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Communicating with Consistency and Accuracy in Customer Service

Audio Files and PDF File Come on Flash Drive
Copyright 2018
Audio & Reference Manual$99.00Add to Cart Add to Cart


Is your communication burning your time, energy, and fanning the flames of frustration?
While you can't control others, you contribute to clear communication concentrated on results when you understand key styles of communication and the factors affecting communication. This recording is intended to provide a better understanding of communication with customers (and colleagues) using consistent and accurate messaging. Success and profits are won or lost with communication. The ability to play to your strengths and analyze others is critical to your future and the future of your organization.This topic is broken up into 8 developmental skill segments to enhance your communication.

Authors

Jeffrey K. Hansler, Oxford Company

Additional Formats

MP3 DownloadMore Info
OnDemand WebinarMore Info