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Customer Onboarding Best Practices

Audio Files and PDF File Come on Flash Drive
Copyright 2016
Audio & Reference Manual$99.00Add to Cart Add to Cart


Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers. This results in customer confusion, lack of customer activation, and eventually leads to customer attrition and negative word of mouth, which can damage a company's value proposition. This topic will help you understand the secrets of successful onboarding, and how to work with marketing and customer operations to design and implement an effective onboarding program. We will explain the how-tos of designing a customer onboarding process and will provide you with helpful tips to ramp up your customer onboarding initiative quickly.

Authors

Art Hall, Alvarez & Marsal

Additional Formats

OnDemand WebinarMore Info