How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction
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Gain an understanding of how to pair features and benefits to your customers' needs and wants.
Service after the sale often prepares customers for more sales. It's all about asking the right questions, listening to the answers, and discovering new opportunities using existing resources. People buy from people they trust. It's time to harness the information they learn from listening. Recent surveys have indicated that over 70% of all cross-selling efforts because customer service professionals do not consider themselves salespeople. Learn the basic skills for up selling, understanding how to add value, overcoming resistance, creating incentives, and gaining commitment from your customer service team.
James Feldman, CITE, CPIM, CPT, MIP, Shift Happens
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