Applying a New Set of Metrics to Deliver Best Service for Customers
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Learn to listen to your customer and understand the metrics you should be tracking in order to deliver a positive customer experience.
Learn some of the secrets behind Amazon's® success along with other best service leaders such as Fiserv's CheckFree® division and T-Mobile®. You will also learn how to design and apply a new set of metrics to frame customer needs and how your organization can automate, eliminate, simplify, or leverage customer contacts in order to improve operations and customer experience. You will also be able to motivate and empower your front-line employees to listen to customer voice and deliver customer happiness.
Bill Price, Driva Solutions
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