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Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Audio Files and PDF File Come on Flash Drive
Copyright 2016
Audio & Reference Manual$99.00Add to Cart Add to Cart


Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging.

Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging across the entire customer lifecycle. It produces higher loyalty, revenue and margins as well as greater positive word of mouth (WOM). Positive WOM results in significantly lower marketing expenses. CE 3.0 uses low cost/no cost approaches to delight. Finally, anticipation and proactivity lead to lower service costs by reducing contacts by as much as 30%. The good news is that all these impacts can be quantified in a manner that the CFO and CMO will accept. This strategy has been successfully implemented in a score of Fortune 100 companies as well as technology startups, construction companies and individual car dealers.

Authors

John Goodman, Customer Care Measurement & Consulting LLC

Additional Formats

OnDemand WebinarMore Info