The Importance of Excellent Customer ServiceApril 16, 2012 — 1,284 views
Businesses survive on two principles: providing a quality product and excellent customer service. The latter is a premier component of a company's overall success. In order to promote an organization’s ability to remain viable and in high-demand, strategic customer service initiatives are needed.
According to Small Business Success, surveys suggest that service-driven companies are able to charge up to 9 percent more on the goods and services they offer and grow twice as fast as the average organization.
A commitment to customer service is an integral component to the success of any business. In order to best facilitate the practice, an organization may wish to incorporate employee training programs. Creating a culture that emphasizes satisfaction improves a business’s financial status and reputation within the community it serves. Consider investing in accurate, data-driven surveys to determine how well customer service initiatives are doing toward promoting the business in the best light possible.
In today’s modern world, the consumer has the final say, and technology has enabled reviews to get instantly posted online and spread at great speed. Make excellent customer service a priority to create positive feelings all around.