Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

August 13, 2012 – 1,232 views
Rick Conlow - WCW Partners
What do your customers want? How do you exceed their expectations? How do you ensure that what you're offering your customers is exactly what they need? Full Story 
July 23, 2012 – 1,321 views
Customer Service Training Resource
Customer complaints might seem unpleasant, but they can provide an effective learning tool to client relations representatives. Full Story 
July 18, 2012 – 1,196 views
Customer Service Training Resource
Building customer relationships will require time and effort, but the benefits could prove to be astronomical. Full Story 
July 13, 2012 – 1,222 views
Rick Conlow - WCW Partners
Clearly, the customer is the most important individual involved in whether or not your business sustains itself. No matter how happy your employees, how amazing your managers, how solid your services - nothing matters if the customer doesn't buy into what you're selling. Full Story 
July 6, 2012 – 1,269 views
Customer Service Training Resource
A wide variety of businesses can implement live chat tools to improve customer service. Full Story 
July 3, 2012 – 1,134 views
Customer Service Training Resource
A frequently asked questions page or FAQ page is a common tool used by online browsers. It is a quick, easy and effective way to determine key facts about an organization or company. Full Story 
June 10, 2012 – 1,144 views
Tim Burris - LiveAdmins
When E-commerce and online retailers arrived on the business scene, it was thought that the need for live support was over. After a decade, we are witness to a phenomenal rise in demand for live customer support at acceptable costs from online sites and e-retailers. Full Story 
June 8, 2012 – 1,811 views
Richie Samuals - CMI
Customer service is integral part of any organization. When an organization gets customer service wrong, it potentially loses a customer and gains a bad reputation. Full Story