Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

October 25, 2012 – 1,052 views
Customer Service Training Resource
It can be challenging for a business to create an effective customer management strategy. In many cases, businesses will encounter customers who have had a bad experience with a company's products or services. While a complaining customer can be difficult to manage, it's important to understand how they can impact sales and consumer brand perception. In many cases, customers who have had a negative experience with a company will share that experience with others. In the age of social media, this can be a PR disaster for a company. Fortunately, there are a number of effective ways that a business can turn a complaining customer into a satisfied one... Full Story 
October 18, 2012 – 1,588 views
Customer Service Training Resource
One aspect of being an effective customer service professional is the ability to communicate with a diverse customer base. For instance, many customer service employees begin their careers working at retail establishments. The biggest customer complaint among those who frequent retail outlets is that they often feel slighted by those working behind the counter. Because customer satisfaction in essential to the financial survival of any business, it's important that customer service professionals not allow cultural barriers to get in the way of success... Full Story 
October 9, 2012 – 2,056 views
Customer Service Training Resource
Customer service representatives are an important part of any business or corporation. The customer service rep is often the first person a customer or client will speak to. It is important that customer service reps are trained in effective communication skills. A customer or client will often form their first impression of the company when they speak with a customer service rep. Not all calls that are received can be handled by a customer service rep... Full Story 
September 29, 2012 – 999 views
Customer Service Training Resource
Customer service managers are tasked with the difficult job of managing customer interactions and ensuring customer satisfaction. Professionals who hold management-level positions in customer service must make tough decisions about how to answer customer inquiries, complaints and concerns. In today's tough economic climate, many business leaders and customer service managers have chosen to outsource customer service tasks to call centers... Full Story 
September 27, 2012 – 4,967 views
Customer Service Training Resource
Customers are vital to businesses, and repeat customers are even more important than are new customers. When they keep returning, you have an indication that they like doing business with your company. It does not matter how wonderful your products, services or opportunities are if people will not buy, use or take advantage of them because they do not like dealing with your representatives. Customer service professionals who know how to effectively communicate... Full Story 
September 11, 2012 – 1,158 views
Customer Service Training Resource
In customer service, every call is different. Some callers may be very pleasant and some may be irate, but there are some techniques you can use regardless of who is on the other end of the line. There are essential telephone techniques that all customer service representatives should make sure they use on every call... Full Story 
August 30, 2012 – 1,183 views
Customer Service Training Resource
Here are some tips on best practices for customer service representatives on how to deal with second calls effectively. Full Story 
August 24, 2012 – 1,059 views
Customer Service Training Resource
With the advent of wireless technologies and smartphones, as consumers and employees become increasingly mobile and connected, email has become an even bigger part of business than ever before. This is especially true in the customer service industry. According to a study by Purdue University's Customer Service Benchmarking Center for Customer-Driven Quality, 25 percent of all contact between a typical company and its customers... Full Story