Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

December 18, 2012 – 963 views
Customer Service Training Resource
As technology continues to innovate, business owners in today's world have many tools to take advantage of to save time and money that did not exist just a few years ago. Many are taking advantage of the ability to use chat tools to communicate with customers, saving thousands on overhead expenses to have live agents man phone lines, and entrepreneurs have options to make the chat option work for their business... Full Story 
December 11, 2012 – 1,076 views
Customer Service Training Resource
For the customer service professional, the fundamentals for effective questioning and listening are: 1) A thorough knowledge of the products or services provided and the structure and operations of that company; and 2) A genuine wish to help the customer. This knowledge and attitude will be naturally conveyed and will build in the customer the confidence that the problem being presented will be solved... Full Story 
December 5, 2012 – 1,008 views
Customer Service Training Resource
Today’s customers are savvy-shoppers who arrive for negotiations equipped with knowledge that has been gained by researching products and services online. In an effort to save money, they are also more likely to request discounts and other special services with the understanding that a company seeks to earn their long-term business and trust. For this reason, customer service professionals will benefit from the following tips for how to handle negotiations with customers... Full Story 
November 26, 2012 – 1,107 views
Jeannie Davis - Now Hear This, Inc.
Ever thought about the dichotomy between being the customer and being the service provider? Unless we consistently work toward improving our phone communication skills, we may be treating some of our customers the same way we don't like being treated. Keep in mind that customer service excellence is measured through the perception of the customer -- not yours!... Full Story 
November 19, 2012 – 1,241 views
Jeannie Davis - Now Hear This, Inc.
How does your attitude impact the level of customer service you provide? How does it impact a potential sale? The answers to these questions can be difficult to provide if your customers expect something different than your expectations. Remember, your customers want you to treat them with respect; give them more than they expect; and make their experience of dealing with you as pleasant a possible... Full Story 
November 15, 2012 – 1,138 views
Customer Service Training Resource
"Customer is king"; "If we don't take care of our customers, someone else will" say two familiar proverbs of unknown origin that promote the idea of the importance of good customer service. Addressing a customer’s needs or wants in the most positive, professional way possible is the key to building a large, loyal customer base. However, this does not happen by accident or just because you have a valuable product or service. This is something you achieve by creating an effective customer service plan... Full Story 
November 14, 2012 – 1,155 views
Customer Service Training Resource
A return policy that is hassle-free and friendly to customers helps businesses whether the business is online or in a street based building. Customers will shop where they find what they are looking for. Often times, knowing that another business offers a hassle-free return policy may cause a customer to take a second look at buying products from that company instead. People love to give gifts, but it's a fact that a certain percentage of those gifts will end up being returned by the recipient... Full Story 
November 6, 2012 – 1,407 views
Customer Service Training Resource
There is a common saying in the United States: The customer is always right. This saying, however, is patently false; while customers are due respect and great service, they are not necessarily right, and they should not be able to dictate certain terms. However, those dealing with customers must strive to deliver great, friendly service even if the customer is angry or unreasonable... Full Story