Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

March 12, 2013 – 1,289 views
Customer Service Training Resource
Customer service is the key to any successful business. Building a strong and healthy relationship with your customers will help establish your brand as a reliable one. An unhappy customer is as good as a lost customer. In-person customer service is the best type of customer service one can get!... Full Story 
March 8, 2013 – 1,075 views
Customer Service Training Resource
Saying “no” to a customer is one of the most challenging tasks for any customer service representative because it could result in you losing your client if not handled correctly. Although it is important to try to say “yes” to your customers most of the time, sometimes turning them down is required, keeping your company’s best interests in mind... Full Story 
March 4, 2013 – 1,227 views
Customer Service Training Resource
Upselling your product or service will result in the generation of massive revenues for your organization. A number of techniques have been discovered and tried. Some of these principles are discussed below and these will help all customer service professionals... Full Story 
February 18, 2013 – 1,065 views
Customer Service Training Resource
A customer survey can help you zero down on customer likes, dislikes, areas for further improvement of your business towards customer service, and so on. For example, are your prices too high or are they just right? How is your staff performing when it comes to customer service? How well do you understand your consumers' wants and needs? Is there anything that your consumers do not like about your customer service? A customer survey is an inexpensive way to know more about your customers. Here’s how a survey is conducted... Full Story 
February 14, 2013 – 1,030 views
Craig Harrison
As a director, manager or team leader, your understanding and utilization of ritual can help employees feel appreciated and valued, while simultaneously improving morale and even productivity. Did you know the group that plays together, stays together?.. Full Story 
February 12, 2013 – 1,560 views
Customer Service Training Resource
Occasionally, customer service representatives may have to deal with customers who make negative comments or are otherwise outright abusive. How should customer service representatives handle such customers without letting it affect their work? An important thing to remember when handling difficult customers is keep a calm demeanor and maintain utmost professionalism. You should always tread with caution. Here are some ways to deal with such difficult situations... Full Story 
February 7, 2013 – 1,013 views
Craig Harrison
Sales and service are about success. Yet between every success you’ll likely experience rejections. It comes with the territory. Every salesperson I know professes to eat rejection for breakfast, and every service rep I know avows not to take rejection, insults and hostility personally, yet how do the best do it best?... Full Story 
February 7, 2013 – 1,253 views
Craig Harrison
Does your job place you on the front line or firing line? Are you forever on the hot seat? Are you forced to handle difficult questions from difficult questioners? In today's litigious environment you've got to know what to say, what not to say, and how to say it...or not! Your ability to think, listen and speak on your feet could save your job, your boss's, or your company's reputation. Are you ready when pressed into service?... Full Story