Customer Service Articles

These Customer Service articles will give you the news and information you need to stay up to date in the ever changing Customer Service industry.

June 5, 2013 – 1,266 views
Customer Service Training Resource
The role of customer service representatives is being able to provide world class sales service as well as a great interaction. Having skilled staff will go a long way into improving a brands reputation for how they treat their clientele – something that is invaluable in attracting more customers... Full Story 
May 17, 2013 – 2,594 views
Customer Service Training Resource
Many people who work in the customer service sector have faced situations when they find it difficult to deal with their customers. These situations can bring about many emotions, and it is completely natural. But if you don’t learn to control your emotions, it could negatively affect your personal life, as well as professional life... Full Story 
May 8, 2013 – 1,050 views
Customer Service Training Resource
For customer service professionals, simple and courteous email communication can help to enhance the relationship with their customers and will also increase productivity. At the same time, bad email skills can cause frustration for customers, coworkers, and other people you deal with. So, it is very important for customer service executives to have effective and crisp email skills. They should be well-trained to avoid embarrassing mistakes... Full Story 
May 2, 2013 – 1,283 views
Marilyn Suttle
When you go to great lengths to offer stellar customer service, it can be shocking to discover that your customer isn’t happy. Proving a customer wrong, when you know you’re right, is the quickest way to lose business. What can you do to manage customer perceptions?... Full Story 
April 18, 2013 – 1,141 views
Customer Service Training Resource
Customer service is one of the most important pillars of an organization that determine the growth of the company in the industry. Over the years, many customer service professionals have been on a mission to find the recipe for customer satisfaction. There have been many studies and surveys conducted to determine methods that can enhance customer experience. You can also find hundreds of books that focus on being the best customer service professional. Now, all customer service professionals are looking out for solutions to exceed the expectations of a customer. The answers are quite simple as the tips below... Full Story 
April 12, 2013 – 1,189 views
Jeannie Davis - Now Hear This, Inc.
Why do you enjoy working with your favorite customers? Probably, it’s their positive attitude. They probably have a great perspective and a pleasant temperament. They’re high-spirited and exhibit sensitivity in most situations. We benefit from relationships with people whose positive attitudes enrich our lives. It’s comforting and enjoyable when our customers, staff, managers or suppliers demonstrate a positive attitude... Full Story 
April 10, 2013 – 1,085 views
Customer Service Training Resource
Companies that engage with their customers thrive in the industry among competitors who work on their own. Businesses have embraced the voice of the customer to help them lead in a race to be industry’s first in delivering best performance and customer service. It is true that collection and analysis of customer feedback allows a company to improve its process and operations. However, not many companies know how to extract the best out of customer metrics... Full Story 
April 2, 2013 – 1,000 views
Customer Service Training Resource
Every company invests in business development, advertising, and marketing. These are the basic tools that lead to the growth of the company. Companies also focus on market research, which is used to build marketing strategies and targeting clients and consumers. A study conducted in Europe and the U.S. shows that companies who base their strategies on the voice of the customer, are more likely to do better than their counterparts in the industry... Full Story